Ways to shop:
Our goal is to make shopping easy for you! We're providing multiple ways for you to shop:
- You can safely shop in-store, we're open Monday to Friday from 11 am - 8 pm; Saturday from 11 am - 7 pm; Sunday from 11 am - 6 pm
- You can shop online and pick up your order
- We deliver within San Francisco! Place your order by 2pm for same day delivery, otherwise it will be delivered next day.
- You can shop online and we ship worldwide!
Thank you for supporting our small business, we value every order that we receive.
HOLIDAY 2021 Return/Exchange Policy
Full-price, unused, unopened merchandise in its original packaging with all tags attached is eligible for store credit within 20 days of receipt. Items purchased between November 9 and December 24, 2021 can be exchanged until Jan 20, 2022.
Items must be in sellable condition. Write to us at firstname.lastname@example.org for return instructions. We will provide a physical address for you to mail your insured and carefully packed item to.
When we receive the returned merchandise, you will be issued store credit for the amount of your order, minus the original shipping and handling fees. Original shipping and handling fees are non-refundable, and you must pay to ship your item back to us.
If you are local, you are welcome to exchange the item in-person. Please have your order number handy if possible.
Custom orders, masks, plants, gallery artwork, skin care items, cosmetics, food items, and sale items are FINAL SALE.
Domestic shipping is via USPS First Class, Priority Mail, or Express Mail or though UPS. Delivery confirmation is free but insurance is optional. All shipping options include tracking which will be provided to you once your package ships.
Orders ship within 1 to 2 business days. We may use an alternate delivery service (such as UPS) for larger packages.
Please double check your shipping address. Rare Device will not be responsible for lost or misdirected packages due to incorrect addresses.
Please make sure your shipping address leads to a secure location. Rare Device will not be responsible for lost, stolen, or delayed packages.
We ship worldwide and we use the following carriers:
USPS Priority Mail
International orders are subject to customs, local duties and taxes. Payment of applicable duties, taxes and other fees is the customer's responsibility. Please note that due to high incidences of fraud, we will ship internationally at our discretion.
We offer the option of Store Pickup as a Shipping Method, which means you pay nothing for shipping, and you get to come by our lovely store during business hours to pick up your order at your convenience! Pick-up is only available from 600 Divisadero St. San Francisco, CA 94117 during our regular store hours.
We accept the following credit cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. We also accept Paypal, Google Pay, and Apple Pay payments.
We are required to charge 8.65% sales tax on all orders shipped to California addresses.
We offer a beautiful gift wrapping service! A portion of the proceeds is donated to the Homeless Prenatal Program.
Electronic gift certificates are sent to any email address and the recipient can redeem online. You can send any amount, and incur no shipping as they are delivered electronically. Gift Certificates are a simple, easy way to give the gift of Rare Device shopping.
You will need to forward the gift card to your intended recipient yourself in order for them to receive your gift. At this time, gift cards bought online cannot be used at our brick and mortar store.