Refund policy
Full-price, unused, unopened merchandise in its original packaging with all tags attached is eligible for store credit within 20 days of receipt. Write to us at customerservice@raredevice.net for return instructions. We will provide a physical address for you to mail your insured and carefully packed item to.
When we receive the returned merchandise, you will be issued store credit for the amount of your order, minus the original shipping and handling fees. Original shipping and handling fees are non-refundable, and you must pay to ship your item back to us.
If you are local, you are welcome to exchange the item in-person. Please have your order number handy if possible.
Custom orders, plants, gallery artwork (including Holiday Pop-Up items), skin care items, cosmetics, food items, and sale items are FINAL SALE.