Customer Service


Full-price, unused, unopened merchandise in its original packaging with all tags attached is eligible for store credit ONLY within 20 days of receipt. Write to us at customerservice@raredevice. net for return instructions. We will provide a physical address for you to mail your insured and carefully packed item to.

When we receive the returned merchandise, you will be issued store credit for the amount of your order, minus the original shipping and handling fees. Original shipping and handling fees are non-refundable, and you must pay to ship your item back to us.

Custom orders, gallery art work, skin care items, cosmetics, food items, and sale items are FINAL SALE.



Domestic shipping is via USPS Priority Mail or Express Mail.  Delivery confirmation is free but insurance is optional. If insurance is not purchased, Rare Device is not responsible for damage or loss after shipping. 

Tracking information for your purchase will be provided.

Orders ship within 1 to 2 business days. We may use an alternate delivery service (such as UPS) for larger packages.

Please double check your shipping address.  Rare Device will not be responsible for lost or misdirected packages due to incorrect addresses.  



We offer two modes of international shipping:

USPS Express Mail International is our recommended shipping service for international orders, as it is the fastest and most secure.

USPS Priority International is another option, albeit a much slower one. We cannot guarantee delivery dates with Priority Mail International. However, tracking is available on most Priority Mail International packages.

International orders are subject to customs, local duties and taxes.  Payment of applicable duties, taxes and other fees is the customer's responsibility. Please note that due to high incidences of Internet fraud, we will ship internationally at our discretion.



We offer the option of Store Pickup as a Shipping Method, which means you pay nothing for shipping, and you get to come by our lovely store during business hours to pick up your order at your convenience! Pick-up is only available from 600 Divisadero St. San Francisco, CA 94117. 



We accept the following credit cards: Visa, Mastercard, and American Express. We also accept Paypal payments. NOTE: Paypal payments are processed automatically when you submit your order. If you pay with a credit card, we will process your payment when we ship.



We are required to charge 8.75% sales tax on all orders shipped to California addresses.



If your order is a gift please let us know during checkout, and we will not include a receipt. If you would like a gift card included, please type a short note in the comments and we'll handwrite it on a card for you.



Electronic gift certificates are sent to any e-mail address and the recipient can redeem online in our webshop. You can send any amount, and incur no shipping as they are delivered electronically.  Gift Certificates are a simple, easy way to give the gift of Rare Device shopping.



Rare Device values our customers’ privacy. Please read our privacy policy to learn what information we might collect from a registered user or other visitor, and what we will and will not do with it.


If you have any questions about your order or the products that we sell, you can email us at CUSTOMERSERVICE@RAREDEVICE.NET